For Release September 27, 2004
Releases new Product for Recording Phone Calls
and Manage Calls
The new DTerm® Voice Security Recorder (VSR) from NEC Unified
Solutions is a USB device that enables DTerm Series i and
Electra Elite® IPK telephone users to record, store and manage
The DTerm VSR is plug n’ play. A USB port connects to the VSR
unit from your PC and also gets connected to your existing
digital ports; no additional power or wiring is required. The
unit may be personalized to automatically record all calls or
manually controlled to only record the conversations you select.
All recordings are stored on the local PC and not on the
telephone system. This is the ideal solution for users with the
occasional need to document a call or for a business that
records all calls for security purposes.
Each unit ships with application software that allows a user to
select features and options using convenient graphical tabs:
The Playback Tab
The playback tab allows the user to list and play
recorded conversations. The playback tab shows a graphical
representation of the volume level of the call with a cursor
that indicates the current position of playback. The cursor can
be dragged forwards or backwards to allow rapid selection of the
appropriate section to playback.
The Record tab allows the user to view recording
levels and to control the recording. The ‘Oscilloscope’ shows
the levels on the line separately (Microphone shows the user’s
level and Speaker shows the distant party level.) Manual start,
stop & pause buttons control the recording status.
The options tab allows the user to select the various
setup items of the DTerm VSR.
File Management Tab
The DTerm VSR allows the user to automatically delete
non-important calls when the allocated disk space becomes used
or when conversations are over a certain number of days old.
Conversations are permanently stored by pressing the ‘!’
(important) button during recording or playback.
The versatility of the DTerm Voice Security Recorder positions
it as a solution for almost any business. Some examples of use:
Taking – The DTerm VSR is the perfect
messaging solution for businesses that wish to provide personal
service and don’t want to put callers through to voice mail.
Simply ask callers what message they would like to leave and
instead of writing it down, record the call and email it to the
Station – When set for Automatic
Answer the DTerm VSR acts as a security device recording all
incoming call activity.
Monitoring – Use the Silent Monitor
feature in conjunction with the DTerm VSR Recorder to
simultaneously listen and record agent activity.
Calls – The DTerm VSR is the perfect
way to record conference calls, even when a speakerphone is
- Voice Mail
Calls – The DTerm VSR can be used to
record voice mail message playback converting the voice message
into a .wav file for easy email transfer.
– The DTerm VSR is a great way to use the telephone handset to
dictate letters or notes for retrieval later or for an assistant
to type. Simply allocate a spare trunk port (not connected) to
allow distant end
Placement & Credit Control – Use the
Dterm VSR in a procurement department or credit control to
ensure verbal transactions or commitments and promises are