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July 2004 Newsletter

CTVI  Introduces Customer Satisfaction Day

 CTVI will be rolling out a new customer satisfaction initiative to our existing customerís on service contracts.  In the near future, you will be contacted to schedule a Customer Satisfaction Day.

 This will be a day where CTVI will interface directly with customers and their employees to improve satisfaction.  A technician will be on hand to evaluate performance improvement. 

 You will also have the opportunity to be retrained on the products you purchased from CTVI.  At this opportunity, you will also be trained on the Track-it! software which will enable a designated employee from your company to place and track service tickets via the web.